At AORRA, we realise that your personal concerns are sensitive, and we understand that you trust us to be very careful with your information.
We respect your privacy and we’re committed to protecting your personal information; that’s why we comply with Australian privacy requirements. We have provided this policy to explain how your information is collected, used and protected.
We encourage you to read this policy carefully and we hope it will help you to make informed decisions about sharing your information with us.
This policy covers the following areas:
- Our use of your information
- Third party disclosure
- Your choices
- Our security measures
- Contact with AORRA about your personal information
If you have any questions or concerns about our policy you can email us at:
1. Our use of your information
The more we know about you, the easier it is for us to deliver helpful, relevant information and services. We collect personal and non-personal information to tailor the content you see and to contact you.
However, we will never collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and how you use our site.
From time to time we may ask you for feedback about our site. This information allows us to better understand the needs of our users and to gather information about issues and trends. We store answers but these are not linked to identifying information about you and they will not be shared with third parties.
When you search on our site, we store the search terms and the site(s) visited so that we can continuously improve the quality of our search results.
When you visit our site, our servers will collect log information. This information may include your page request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. Log information helps us to gather information about how our site is being used, such as the pages visitors are viewing.
2. Third party disclosure
We will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of AORRA or any member of the public, or to lessen a serious threat to a person’s health or safety.
3. Your choices
You are given choices when we ask for personal information and, whenever possible, we try to explain why we ask for information. You can always refuse to provide personal information, but this may mean that some site features will not function properly as a result.
Updating your information
You have the right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access, please contact our administration whose details are set out below.
Email communication that you send to us via links on our site may be shared with board members. If you provide personal information in your email, it will be used only for the purposes of answering your email.
4. Our security measures
We are dedicated to protecting the security of your information. Your electronic information is stored on secure servers that are protected in controlled facilities. Our board members have limited access to your personal information and those who misuse your information will be disciplined and possibly terminated. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times.
5. Contact with AORRA about your personal information
You may wish to contact us to access your personal information, to seek to correct it or to make a complaint about privacy. Our privacy email contact address is firstname.lastname@example.org
We will respond to your request for access to personal information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information).
We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.
For complaints about privacy, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint.